# Frequently Asked Questions (FAQ)

- Link: https://lovingiftcards.com/frequently-asked-questions-faq/
- Published: 2025-11-05T14:52:29+02:00
- Author: bernardnoel

#### About Lovin’ Gift Cards

 * What is Lovin’ Gift Cards?
    - Lovin’ Gift Cards is a specialized gift card provider in Lebanon. We offer
      cards from major local retailers and service providers (e.g., supermarkets,
      fuel, sports/outdoors) and we partner with DT One and LikeCard to distribute
      a wide range of international gift cards, mobile top-ups, and eSIMs.
 * Which brands do you offer in Lebanon?
    - We work with leading suppliers such as supermarkets, fuel stations, and sporting
      goods retailers in Lebanon. Available brands vary over time; the live catalog
      and denominations are shown on the product page at checkout.
 * Do you offer global gift cards and mobile products?
    - Yes. Through DT One and LikeCard we provide:
       * International digital gift cards (entertainment, gaming, retail, food delivery,
         etc.)
       * Mobile top-ups (prepaid credit and data) to 190+ countries
       * eSIMs for short- and long-term travel
 * Where can I see the latest catalog?
    - Visit our website: [lovingiftcards.com](https://www.lovingiftcards.com)

#### Buying & Delivery

 * How do I purchase a gift card?
    - Choose a brand and denomination, add to cart, complete payment, and receive
      your code digitally. Some local physical cards may require pick-up or courier—
      this will be clearly stated at checkout.
 * How are digital cards delivered?
    - By email and/or SMS/WhatsApp with your secure code and redemption instructions.
      Delivery is typically instant, but can take up to 30 minutes for additional
      security checks.
 * Do you sell physical cards?
    - For selected Lebanese brands, yes. Availability, pickup points, or courier
      options are listed on the product page.
 * What payment methods do you accept?
    - We support commonly used local and international payment options. Available
      options and any currency conversion details are shown at checkout.
 * Can I schedule delivery or add a personal message?
    - Many digital cards support a gift message. Scheduling may be available for
      select products; if shown at checkout, you can set date/time.

#### Denominations, Fees, and Validity

 * What denominations are available?
    - Denominations are set by each brand and shown on the product page. Some cards
      allow custom amounts within a range.
 * Are there any extra fees?
    - The price you see includes our service fees and any partner costs. If there
      is a network fee (for top-ups/eSIMs) or FX conversion, it will be itemized
      before you pay.
 * Do gift cards expire?
    - Expiry and usage terms are defined by each brand. You’ll see validity in the
      product description and on your voucher email.
 * Are cards region-locked?
    - Some international gift cards are region- or currency-specific. Always confirm
      the intended country/region in the product details before purchasing.

#### Redemption & Troubleshooting

 * How do I redeem my card?
    - Follow the brand’s instructions in your delivery email/SMS. Typically, you
      enter the code on the brand’s website/app or present it in-store.
 * My code isn’t working. What should I do?
    - Double-check:
       * Correct brand/store and region
       * Typos, spacing, and case sensitivity
       * Any PIN or secondary code included
       * Balance/activation delay (allow up to 30 minutes)
    - If it still fails, contact us with your order number and a screenshot of the
      error.
 * Can I check my balance?
    - For most brands, yes—via the brand’s app/website or in-store. Links and steps
      are often included in your delivery email.
 * I lost my email/code—can you resend?
    - Yes. Provide your order ID and contact details used at checkout. We can resend
      as long as the code has not been redeemed.

#### Refunds, Cancellations, and Security

 * Can I cancel or refund my order?
    - Digital gift cards, top-ups, and eSIMs are generally non-refundable once delivered/
      activated. Physical cards may follow the issuing brand’s policy. If you purchased
      the wrong region or amount and the code is unused, contact us immediately—
      resolution depends on the brand/network policy.
 * Why was my order flagged for review?
    - To protect customers and partners, some orders undergo verification. This 
      may add a short delay. You’ll be notified if additional information is required.
 * Do you require KYC?
    - For larger orders, corporate purchases, or high-risk transactions, we may 
      request identity or business verification in line with local regulations and
      partner policies.

#### Corporate, Bulk, and White-Label

 * Do you offer bulk or corporate gifting?
    - Yes. We supply bulk codes, scheduled distribution, and multi-brand programs
      for HR, loyalty, and promotions.
 * Do you provide APIs or white-labeled solutions?
    - We can supply a white-labeled catalog (via DT One/LikeCard) and custom storefronts.
      Contact us to scope API access, catalogs, margins, and SLAs.
 * Can you customize denominations, branding, or bundles?
    - Many brands support custom amounts and bundles. We can also align creative
      assets with your campaign (subject to brand guidelines).

#### Mobile Top-Ups and eSIMs

 * What should I check before buying a top-up?
    - Confirm:
       * The correct mobile operator and country
       * Prepaid vs. postpaid eligibility
       * Recipient number format with country code
       * Any special bundle terms (data-only, social bundles, validity)
 * How do eSIMs work?
    - You receive a QR code and setup guide. Scan on a compatible device, install
      the eSIM profile, and activate per plan instructions. Coverage, data limits,
      and validity are shown before purchase.
 * Are eSIMs refundable?
    - eSIMs are non-refundable once delivered/activated. If you hit an activation
      issue, contact us promptly with error details.

#### Pricing, Currency, and Taxes

 * In which currency do you charge?
    - The currency and FX details are shown at checkout. If your card issues in 
      another currency, your bank may apply a conversion rate and fees.
 * Are taxes included?
    - Any applicable taxes or network fees are included or itemized at checkout,
      depending on product and jurisdiction.

#### Accounts and Orders

 * Do I need an account to buy?
    - You can purchase as a guest or with an account. An account helps you track
      orders, re-download codes, and manage corporate access.
 * Where can I see my past purchases?
    - Logged-in users can access order history in their account dashboard. Otherwise,
      use your order confirmation email for references.

#### Contact and Company Information

 * Company:
    - Bingo Pvt. Ltd.
    - Khaldeh Highway, Mount Lebanon
    - Abou Ghaida Building, 4th floor
 * Email: [Info@bingo-private-limited.com](https://lovingiftcards.com/frequently-asked-questions-faq/Info@bingo-private-limited.com)
 * Mobile/WhatsApp: +961 3 471 269
 * Website: [lovingiftcards.com](https://www.lovingiftcards.com)

#### Brand & Legal

 * Can I use your logo or brand assets?
    - Use is subject to approval and our brand guidelines. Get in touch for co-marketing
      requests and asset kits.
 * Terms and Privacy
    - Our terms of service and privacy policy apply to all purchases. Please review
      them on our website before buying.