About Lovin’ Gift Cards

  • What is Lovin’ Gift Cards?
    • Lovin’ Gift Cards is a specialized gift card provider in Lebanon. We offer cards from major local retailers and service providers (e.g., supermarkets, fuel, sports/outdoors) and we partner with DT One and LikeCard to distribute a wide range of international gift cards, mobile top-ups, and eSIMs.
  • Which brands do you offer in Lebanon?
    • We work with leading suppliers such as supermarkets, fuel stations, and sporting goods retailers in Lebanon. Available brands vary over time; the live catalog and denominations are shown on the product page at checkout.
  • Do you offer global gift cards and mobile products?
    • Yes. Through DT One and LikeCard we provide:
      • International digital gift cards (entertainment, gaming, retail, food delivery, etc.)
      • Mobile top-ups (prepaid credit and data) to 190+ countries
      • eSIMs for short- and long-term travel
  • Where can I see the latest catalog?

Buying & Delivery

  • How do I purchase a gift card?
    • Choose a brand and denomination, add to cart, complete payment, and receive your code digitally. Some local physical cards may require pick-up or courier—this will be clearly stated at checkout.
  • How are digital cards delivered?
    • By email and/or SMS/WhatsApp with your secure code and redemption instructions. Delivery is typically instant, but can take up to 30 minutes for additional security checks.
  • Do you sell physical cards?
    • For selected Lebanese brands, yes. Availability, pickup points, or courier options are listed on the product page.
  • What payment methods do you accept?
    • We support commonly used local and international payment options. Available options and any currency conversion details are shown at checkout.
  • Can I schedule delivery or add a personal message?
    • Many digital cards support a gift message. Scheduling may be available for select products; if shown at checkout, you can set date/time.

Denominations, Fees, and Validity

  • What denominations are available?
    • Denominations are set by each brand and shown on the product page. Some cards allow custom amounts within a range.
  • Are there any extra fees?
    • The price you see includes our service fees and any partner costs. If there is a network fee (for top-ups/eSIMs) or FX conversion, it will be itemized before you pay.
  • Do gift cards expire?
    • Expiry and usage terms are defined by each brand. You’ll see validity in the product description and on your voucher email.
  • Are cards region-locked?
    • Some international gift cards are region- or currency-specific. Always confirm the intended country/region in the product details before purchasing.

Redemption & Troubleshooting

  • How do I redeem my card?
    • Follow the brand’s instructions in your delivery email/SMS. Typically, you enter the code on the brand’s website/app or present it in-store.
  • My code isn’t working. What should I do?
    • Double-check:
      • Correct brand/store and region
      • Typos, spacing, and case sensitivity
      • Any PIN or secondary code included
      • Balance/activation delay (allow up to 30 minutes)
    • If it still fails, contact us with your order number and a screenshot of the error.
  • Can I check my balance?
    • For most brands, yes—via the brand’s app/website or in-store. Links and steps are often included in your delivery email.
  • I lost my email/code—can you resend?
    • Yes. Provide your order ID and contact details used at checkout. We can resend as long as the code has not been redeemed.

Refunds, Cancellations, and Security

  • Can I cancel or refund my order?
    • Digital gift cards, top-ups, and eSIMs are generally non-refundable once delivered/activated. Physical cards may follow the issuing brand’s policy. If you purchased the wrong region or amount and the code is unused, contact us immediately—resolution depends on the brand/network policy.
  • Why was my order flagged for review?
    • To protect customers and partners, some orders undergo verification. This may add a short delay. You’ll be notified if additional information is required.
  • Do you require KYC?
    • For larger orders, corporate purchases, or high-risk transactions, we may request identity or business verification in line with local regulations and partner policies.

Corporate, Bulk, and White-Label

  • Do you offer bulk or corporate gifting?
    • Yes. We supply bulk codes, scheduled distribution, and multi-brand programs for HR, loyalty, and promotions.
  • Do you provide APIs or white-labeled solutions?
    • We can supply a white-labeled catalog (via DT One/LikeCard) and custom storefronts. Contact us to scope API access, catalogs, margins, and SLAs.
  • Can you customize denominations, branding, or bundles?
    • Many brands support custom amounts and bundles. We can also align creative assets with your campaign (subject to brand guidelines).

Mobile Top-Ups and eSIMs

  • What should I check before buying a top-up?
    • Confirm:
      • The correct mobile operator and country
      • Prepaid vs. postpaid eligibility
      • Recipient number format with country code
      • Any special bundle terms (data-only, social bundles, validity)
  • How do eSIMs work?
    • You receive a QR code and setup guide. Scan on a compatible device, install the eSIM profile, and activate per plan instructions. Coverage, data limits, and validity are shown before purchase.
  • Are eSIMs refundable?
    • eSIMs are non-refundable once delivered/activated. If you hit an activation issue, contact us promptly with error details.

Pricing, Currency, and Taxes

  • In which currency do you charge?
    • The currency and FX details are shown at checkout. If your card issues in another currency, your bank may apply a conversion rate and fees.
  • Are taxes included?
    • Any applicable taxes or network fees are included or itemized at checkout, depending on product and jurisdiction.

Accounts and Orders

  • Do I need an account to buy?
    • You can purchase as a guest or with an account. An account helps you track orders, re-download codes, and manage corporate access.
  • Where can I see my past purchases?
    • Logged-in users can access order history in their account dashboard. Otherwise, use your order confirmation email for references.

Contact and Company Information

Brand & Legal

  • Can I use your logo or brand assets?
    • Use is subject to approval and our brand guidelines. Get in touch for co-marketing requests and asset kits.
  • Terms and Privacy
    • Our terms of service and privacy policy apply to all purchases. Please review them on our website before buying.